Who benefits from mystery shopping?
• retail stores |
• restaurants |
• grocery stores |
• auto dealers |
• hotels |
• service stations |
• concession stands |
• marketing firms |
• franchisees |
• banks |
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• YOU
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Whatever your industry, we can help you grow and succeed.
DYNAMIC ADVANTAGES
Other mystery shopping companies exist. But no one matches our expertise, our integrity, and our personal attention to your needs.
- Unparalleled expertise – Our decades of personal experience in customer service evaluation build onto 60 years of family tradition. No one knows this business better – and how to use it to help you succeed.
- Customized plan and quality results – Because our entire intent is to help you, we will customize a plan specifically to meet your needs, and we will deliver data you can rely upon.
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 Personal attention – As a family business, we treat our clients like family.
- Technological advantage – We’ve made serious investments in technology to deliver reliable information you need when you want it. We offer near-instant reporting, statistical reports with graphing features, data export options with flexible file formats, security access levels for management, triggers for instant notification of hot-button issues, flexible views of your evaluations, and much more.
- Integrity – We stand by our results. Period.
- Nationwide reach – From Tuscaloosa to Tucumcare, we’re there.
- International reach – Outside the U.S.? Whether it’s consulting or actual evaluation service you seek, we bring expertise to our foreign partners.
WHAT WE OFFER
- On-site evaluation – Your business is an expression of you. We will help you understand the impression you’re making on your customers – and how to turn them into loyal repeat customers.
- Competition shopping – Want to see how your business stacks up? We can perform monthly comparisons between you and your competitors and help you identify ways to leave them behind.
- Telephone evaluation – A phone call is an initial contact. Do you have prospective paying customers hanging from your phone tree? Are your employees warmly greeting customers and helping guide them toward purchase? We’ll help you turn dialing into dollars.
- Survey support – Currently offering IVR, customer comment cards, or follow-up phone calls to your customers but not sure what to make of the responses? We can help you set specific measurable goals, test your improvements and make sure you’re getting the results you need.
- Employee incentive programs – A little thanks goes a long way. Clients tell us their employees love our automatically generated “great job” emails that thank them for a job well done. Want to go further, with an incentive program? We can help you establish targets that help your employees help you.
- Age Verification Programs – Protect your business from possible fines and penalties. We use professional mystery shoppers within an established age range to verify your compliance with legal requirements for tobacco and alcohol sales.
Ready for a bigger bottom line?
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