 
How our family helped create the industry
Returning home from World War II and scouting out opportunities, Peter Doomanis spotted the emerging mystery shopping industry – and a way to make it an even better business for everyone.
At the time, mystery shopping was focused almost entirely on integrity issues like loss prevention. Recognizing the close connection between a good customer experience and increased sales, Peter, his brother-in-law Tom, and his cousin George added customer service queries to their offerings.  Soon they were helping client companies monitor their cleanliness, hospitality, courtesy, and more – and watching everyone’s sales grow.
In the 60 years since, the Doomanis family has stayed ahead of the times, moving from paper reports to electronic data and integrating other new technologies to benefit their clients. One thing that hasn’t changed, never will: The Doomanis family is still focusing on customer service and compliance issues, and still helping clients satisfy their customers and grow their businesses.
Ready for a bigger bottom line?
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