Welcome to the May 07 edition of The Dynamic Dispatch, the email newsletter of Dynamic Advantage.
We bring you better customer service.
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This Month’s Dispatch Data
- Service call: Customer feedback (and iPod contest)
- Tips & tricks: Qualifying customers
- Exemplary shopper
- Client congrats: L&L Hawaiian Barbecue
Want to see how quickly and easily we can find out what your customers really think about your product or service? 
Read on.
Our Blind Survey feature collects virtual comment cards that capture anonymous customer feedback aimed at helping you understand how your customers feel about your business. We host your survey and provide you with a designated web address that is linkable from your website and emails, and can be added to your printed materials. We also develop incentive programs designed to increase customer feedback.
Our top-of-the-line Internet Software Package makes managing your survey as e
asy as checking your email. And it includes numerous user-friendly features for real-time report viewing and statistical data. The results can be right alongside your Mystery Shopping Program, providing you with a powerful customer experience management tool all in one convenient place.
See how easily it works by filling out our short survey about customer service – which also makes you eligible to
. Click here to fill out your survey and enter to win.
Read on.Our Blind Survey feature collects virtual comment cards that capture anonymous customer feedback aimed at helping you understand how your customers feel about your business. We host your survey and provide you with a designated web address that is linkable from your website and emails, and can be added to your printed materials. We also develop incentive programs designed to increase customer feedback.
Our top-of-the-line Internet Software Package makes managing your survey as e
asy as checking your email. And it includes numerous user-friendly features for real-time report viewing and statistical data. The results can be right alongside your Mystery Shopping Program, providing you with a powerful customer experience management tool all in one convenient place. See how easily it works by filling out our short survey about customer service – which also makes you eligible to
. Click here to fill out your survey and enter to win.Qualifying customers is an important skill for salespeople, and one that needs to be skillfully managed.
Customer qualification is part of relationship management. Good sales people know this and are careful in assessing people’s true needs while not being too quick to “judge a book by its cover.” Being too judgmental can too easily lead to bad customer qualification, which damages relationships and can hurt your business.
That’s why it’s important to always treat prospects (and customers) respectfully – whether they fit your buyer demographic or not. Building positive impressions of your business is a moment-to-moment, day-to-day endeavor – and favorable impressions, even by people who don’t wind up being your customer, easily lead to referrals or returning prospects.
Not sure if your sales people are leaving the right impression? Contact us. We can set up an evaluation system that helps reward you and your sales people with better relationships and increased sales.
Customer qualification is part of relationship management. Good sales people know this and are careful in assessing people’s true needs while not being too quick to “judge a book by its cover.” Being too judgmental can too easily lead to bad customer qualification, which damages relationships and can hurt your business.
That’s why it’s important to always treat prospects (and customers) respectfully – whether they fit your buyer demographic or not. Building positive impressions of your business is a moment-to-moment, day-to-day endeavor – and favorable impressions, even by people who don’t wind up being your customer, easily lead to referrals or returning prospects.Not sure if your sales people are leaving the right impression? Contact us. We can set up an evaluation system that helps reward you and your sales people with better relationships and increased sales.
How many ways can you say, “Excellent service”? Our Exemplary Shopper of the Month, BO3727, can say it in four languages: English, Arabic, Chinese, and French. Rebecca has been shopping Lake Forest, CA and surrounding environs for us for almost two years and says she enjoys the flexibility of the work. Congratulations, Rebecca. We appreciate your helping our clients maintain high standards of customer service.
We just wanted send our gratitude to L&L Hawaiian Barbecue for inviting us to participate in their annual Food and Products show.
We really enjoyed getting to meet the franchisees behind their growing success and learn more about L& L Hawaiian Barbecue, which has grown to almost 200 locations in nine states. We even got the opportunity to announce the Franchisee of the Year, which was based on the results of their Mystery Shopping program with us. An additional congratulations to the winning franchisees (who tied for first), Temecula, CA and Henderson, NV!
We are thrilled that our Mystery Shopping service is part of helping L&L with their continued success.
We really enjoyed getting to meet the franchisees behind their growing success and learn more about L& L Hawaiian Barbecue, which has grown to almost 200 locations in nine states. We even got the opportunity to announce the Franchisee of the Year, which was based on the results of their Mystery Shopping program with us. An additional congratulations to the winning franchisees (who tied for first), Temecula, CA and Henderson, NV! We are thrilled that our Mystery Shopping service is part of helping L&L with their continued success.
Let us know what you think! Email us at info@dynamic-advantage.com. We’d love to hear from you.
Dynamic Advantage | 866.870.1251 (toll free) | info@dynamic-advantage.com
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| Dynamic Advantage 356 East Olive Ave #118 Burbank, CA 91502 Phone: 866.870.1251 (toll free) 818.238.1251 Online: Dynamic-Advantage.com |