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Scheduling Information
Submitting Reports Online
Receipts
Accessing the Shopper Page
Payment Information
Who do I contact for scheduling or reporting questions?
Who do I contact for payment questions?
What is DAI’s fax number?
What is the Shopper Web Site Address?
Scheduling Information
Am I allowed to bring the shop form when performing the mystery shop?
- You may keep a shop form or guidelines with you in your car as a guide for shop detail or notes. However, you may not take them with you into the store. If you have them in your car, please put it in your glove box or somewhere to where it won’t be visible to a roaming employee.
Can I do my shop on a different date than scheduled?
- No, you may not shop the store on a different date without officially rescheduling the date. Without, officially rescheduling a date, it may conflict with another shop or it may be past our client deadline date. You can reschedule a shop through Prophet from your shopper page or contact us by phone or email. If you do send an email, please remember to include the store#, the date you would like, and your full name and shopper code and wait on a reply prior to shopping it on the different date.
- You may also contact Denise: direct line: (818) 238-1259;
email: denisea@dynamic-advantage.com for assistance.
Can I do my shop on a different time than scheduled?
- Normally, no. However, there may be some exceptions. For ex., Wahoo’s AM/PM shops may not be done beyond the specified time frame. But, if you have it accepted for 12:00 PM, but the time frame to shop the location is 11:30AM - 1:30PM, you may visit the location anytime between 11:30 and 1:30, on the date you accepted. However, we will not be able to accept a shop that is accepted for the AM time frame 11:30AM - 1:30PM , but is shopped at 4:00 PM, for ex. If you have a time conflict, there may be exceptions, please call or email us prior to the shop, and wait for a reply. Please include the store #/location, the date you’re shopping the site, and the time you would rather have, please include your full name and shopper code.
- You may also contact Denise: direct line: (818) 238-1259;
email: denisea@dynamic-advantage.com for assistance.
How does scheduling work?
- Shoppers are notified of visits available to them, via email and available visits will also appear on your shopper page, under ‘Visits I Can Accept.’ Shops are sent out normally at the end of the month, for the next month’s first round shops. Additional rounds of shops will have notifications sent throughout a month depending on the client and their frequency. Once a round of visits is created, a small number of shoppers that are closest to the location and have a preferred shopper status are emailed first. Then subsequent shoppers will be notified every 24 hours until the shop is accepted.
How do I view open assignments?
- You will need to go to the shopper page, http://shops.dynamic-advantage.com, and log-in. Then, it will bring you to your home page. At the upper right hand side, in a gray box, you will need to click on ‘Show Me Visits I Can Accept’. This will bring you to a page with assignments that are available to be accepted.
- By clicking on ‘Show Me Visits I Can Accept’, it will open up the ‘Visits Available to You’ page where you will be able to see available assignments (green schemes) or assignments that have already been accepted by other shoppers (gray schemes).
- You will, however, have the option to be notified should the assignment become available again by clicking on ‘View visit details or decline/notify me...’. Once you click this selection, a new page should display and on the right column of the page, you should click on, ‘Notify me if this Visit becomes Available again’. An information window should pop-up. Please click on ‘OK’ to confirm that you would want to be notified should this assignment become available again.
How do I get shops that are outside my area?
- In order to be notified for shops that are outside of your area, you may enter two additional addresses or zip codes in addition to your mailing address. Please go to your home page, and click on ‘Edit My Profile’.
- The mailing address will be the address that Dynamic Advantage uses to send you your checks, so please makes sure that this address is accurate and current.
- In addition, you may call (866-870-1251) or email (denisea@dynamic-advantage.com) us if you need any assistance or to notify us that you are available to do shops that are outside your area. If you are going out of town and interested in doing some mystery shopping, you may check with us to see if there are any available assignments.
I can’t schedule a shop date or a shop time.
- Please contact us by phone or email us with the dates that you would like to shop the location, your full name and shopper code, and location you would like. Usually, this situation is due to a conflict the Prophet system calculates with the parameters set for a particular assignment, like number of days in between visits, and we will need to verify and override the situation.
- Please notify Denise - (818) 238-1259 or denisea@dynamic-advantage.com.
I can’t reschedule my visit, why?
- This situation is usually the result of a conflict with another visit for the same location, or it may be past the deadline date. Please contact us by phone or email us with the date(s) you would like, your full name and shopper code, and the location you have accepted. Also, note that the Prophet system is on east coast time, and shops can’t be accepted for previous dates, only future or present dates, so on occasion this may cause a conflict if you are trying to reschedule a date or time for the same day you scheduled a shop that is after 9pm west coast time.
- Please notify Denise - (818) 238-1259 or denisea@dynamic-advantage.com.
I did my shop on the wrong date, what do I do?
- Please contact us by phone or email us ASAP, as we may still be able to accept the shop. If you send an email please include your full name, shopper code, the store #, and the date that you were scheduled and the date of the shop. If we are unable to accept it, it will need to be re-shopped.
- It is your responsibility to contact Dynamic Advantage of reports that contains wrong information. Your shopper status will be affected should you fail to notify Dynamic Advantage that you completed the assignment on the wrong date.
- Please notify Denise - (818) 238-1259 or denisea@dynamic-advantage.com.
I missed/forgot about doing my shop, what do I do?
- Please reschedule as soon as possible. If you are unable to reschedule please notify Denise - (818) 238-1259 or denisea@dynamic-advantage.com. Or, if you are unable to reschedule because you don’t have the time, please decline the shop as soon as possible, so we can make it available to other shoppers. Otherwise we will assume it was completed. Please do this as soon as possible, as we may not be able to reschedule the shop if we are not notified.
- It is your responsibility to contact Dynamic Advantage of any scheduling problems. Your shopper status will be affected should you fail to decline or notify Dynamic Advantage of missed or forgotten assignments.
Is there a limit as to how many assignments I can accept?
- No, there are no limits as to how many assignments you can accept. However, if you are a new shopper, we would advise you to try one or two assignments first, so you can get familiarized with the procedures to conduct the assignment. Then, you may take on as many assignments (meeting the requirements) as you are able.
I was emailed an overdue email the same day as my scheduled date, why?
- If you were given an overdue email the same day, this would be because overdue emails are sent out 24 hours from a shop date. Since the Prophet system is on east coast time, it may generate overdue notifications the same night because of the 3 hour time difference from west coast time.
Why don’t I get notified of other stores in my area?
- This may be because there may not be shops in your area, or another shopper accepted the visit before the system notified you, or we have a shopper rotation requirement.
- However, you may call (866-870-1251) or email (denisea@dynamic-advantage.com) us if you need to notify us that you are available to do shops that are outside your area. If you are going out of town and interested in doing some mystery shopping, you may check with us to see if there are any available assignments.
Submitting Reports Online
Can I save my work?
- Yes, you can save your work and access it again at a later time. At the top of the form will be a link marked ‘Save my work for now’. Please click on this to save your work. However, this will not stop the shop from going overdue and if the shop is not completed within 24 of your overdue email notice, it will drop from your shopper page, and become available to other shoppers to schedule.
How do I submit reports online?
- Please go to your shopper page, at http://shops.dynamic-advantage.com, then enter your password and email address. This will bring you to your home page.
- Under ‘My Visits,’ please choose the location that you would like to fill out information on, by clicking the link marked ‘view visit details or enter this form.’ Then to the top right, in a gray box, there will be a link marked ‘Enter the Form and Complete this visit.’
- While filling out your information you can save your work, at the top of the form will be a link marked ‘Save my work for now’. Please click on this to save your work. We would suggest saving your work prior to submitting, just in case the report doesn’t go through.
- After filling out the information and saving your work, please go to the bottom of the page, to submit the form. After submitting your report successfully, it will take you to a confirmation page, where you will obtain a confirmation number.
- If you didn’t obtain a confirmation number, your report may have been lost in transmission. Double check by refreshing your home page, if the assignment is still listed, then the report did not submit which completes your assignment and removes it from your home page. If you saved your work, please re-open your report and submit again. If you did not save your work or Prophet did not save your work, please fill out the form again. But, if you have a copy of the report – then you can email or fax it in and we will enter the report. If you are entering for a second time, please take the time to print a copy or copy and paste the information into a document (text or word), just in case it doesn’t submit again. That way, you can email or fax the report in to us.
I can’t go back to my report, after I submit it, why?
- After you submit a report, the Prophet system completes the shop and you will no longer have access to the assignment or the information linked to it.
- If you need to correct/edit a report or need any other information please contact Denise (direct line: (818) 238-1259; email: denisea@dynamic-advantage.com).
I put the wrong information/forgot to put information in my report, what do I do?
- Please email Denise (denisea@dynamic-advantage.com) with the correct/additional information as soon as possible. If you switched location information, call Denise ((818) 238-1259) so we can ensure that the correct information goes to the correct location.
I shopped the wrong location, what do I do?
- Please inform Dynamic Advantage immediately and tell us that you shopped the wrong location. This is vital because it will give Dynamic Advantage the opportunity to schedule a re-shop. You may be assigned to do the re-shop.
- We may still be able to use it. Please notify Denise (denisea@dynamic-advantage.com) immediately, by email. Please include the location you shopped, the date and time of the shop, what location you were supposed to shop, and your full name and shopper code. The original location will need to be shopped, even if we are able to use the location that was shopped in error.
I submitted my report, but it’s still on my shopper page, why?
- If an assignment still appears on your shopper page after you have submitted your shop, then the report did not submit. Please try to resubmit it. However, please copy and paste the report to an email prior to resubmitting it. Therefore, if it doesn’t go through, Denise can enter it for you. If you received a confirmation number, please include that in your email, as we can retrieve a lost report with the confirmation number.
I want to submit my report, but my assignment is no longer on my shopper page, what do I do?
- It may be because it dropped from your page due to it being overdue. Please contact Denise (direct line: (818) 238-1259; email: denisea@dynamic-advantage.com) as soon as possible to see if we can still use the shop. Please include the store number, your full name and shopper code, the date of the shop, and the reason for you not being able to enter it sooner. Please remember shops must be entered within the time frame specified on the guidelines.
- If we are still able to use it, and Denise is able to put it back on your page, you will be obligated to enter it within 1 hour of that time. Also, if more information is needed please reply to Denise as soon as possible as it will still be considered late if the necessary information is not given.
- If it shouldn’t have dropped from your page please notify us as soon as possible.
When I click on submit, it gives me an error page/it won’t let me submit the report.
- If you submit your shop and receive an error page from your web-browser, this could mean a few things; the internet session timed out, the internet connection dropped, or the Prophet server has a problem. Whatever the reason, the result is a loss of information during the transmission.
- Please notify Denise (direct line: (818) 238-1259; email: denisea@dynamic-advantage.com). In the email, please copy the error page by pressing the ‘Print Screen/SysRq’ button on your keyboard. Then paste it to an email to Denise, by pressing the ‘v’ button while holding down the control button.
- Also, before submitting your shop take one of following steps, save your work, copy and paste the report to a document/email, or print a copy. That way, Denise can enter it for you, if it doesn’t go through. Please include your full name and shopper code in the email.
Receipts
Do I need to send and keep a receipt?
- You will be required to send in the receipt or a copy of the receipt to us. If there is a reason in which you will be unable to send one in, please contact Denise (direct line: (818) 238-1259; email: denisea@dynamic-advantage.com), with the reason why.
- Receipts must be submitted as soon as possible. All reports must have a receipt to back it up.
- You will need to obtain a receipt for each shop. You should keep it for your own records, or a copy of the receipt. It is advisable that you keep the receipts for at least 3 months or longer.
How do I submit the receipt copy?
- You may send us a copy of the receipt by Fax - (818) 238-1257, Email – denisea@dynamic-advantage.com , or Mail – 356 E Olive Ave., Ste #118, Burbank, CA, 91502.
Accessing the Shopper Page
What is my Shopper Code?
- Your Shopper Code is the first two letters of your last name and the last four digits of your primary phone number. For example, if your last name is Smith and your primary phone number is 818-555-4423; your Shopper Code would be SM4423. It is also listed in your shopper profile, on your shopper home page, where it says ‘Shopper Number.’
What is my Password?
- Your password is your shopper code. Your Shopper Code is the first two letters of your last name and the last four digits of your primary phone number. For example, if your last name is Smith and your primary phone number is 818-555-4423; your Shopper Code would be SM4423.
- You may change your password, once you login into Prophet, on your shopper home page, click on ‘edit my profile.’ Clear the password field by highlighting the asterisks and deleting, then type in your new password, and click on the check mark in the top right had corner to save.
- Your password, if unchanged, should be the same as your shopper code. If different, and you forgot your password, or you can’t get in using your password, please contact Denise (direct line: (818) 238-1259; email: denisea@dynamic-advantage.com). Include your full name, and shopper code, if known. Denise will then reset your password and notify you of your correct password. It may take up to 10 minutes after it is changed for you to view anything on your shopper page.
My Contact Information Changed.
- Should your contact information change, please update your profile in Prophet and email Joan (direct line: (818) 238-1258, email: joand@dynamic-advantage.com) or Denise (direct line: (818) 238-1259, email: denisea@dynamic-advantage.com), with your new contact information. The Prophet system does not notify us that you have updated your profile so, if you do not contact us directly it may result in delay of receiving your payment.
Can I unsubscribe anytime?
- Yes, you may. Please notify Denise (direct line: (818) 238-1259, email: denisea@dynamic-advantage.com) and please include your full name and your shopper code and your email address.
- Please note that it may take up to 30 days to completely cycle out your email address from the shop notification system.
I’ve unsubscribed, but I’m still receiving emails, why?
- When new shop assignments are created a group of shoppers is selected to notify for each assignment. So, even though a person is added or deleted from the shopper database after the shop assignments are created, the system can’t change the shoppers selected. So a new shopper won’t be notified, and a deleted (unsubscribed) shopper will still be notified until the shop is either accepted/completed, or the deadline has passed.
- However, once a shopper is under the unsubscribed status, any new shops being created will not use any of the unsubscribed shoppers.
- We are sorry for any inconvenience this may cause you, and your information will cycle out of the assignment notification within 30 days.
Payment Information
I haven’t received my paycheck, and it’s been longer than 30 days, why?
- It could be that your contact information changed or is insufficient (i.e. missing Apt. #), please contact Joan (direct line: (818) 238-1258; email: joand@dynamic-advantage.com).
When does DAI issue a non-payment?
- If any of the specified job requirements are not met in the shopper guidelines, DAI may issue a non-payment.
When are checks issued and how long?
- Shop payments will be tracked weekly from Sunday through Saturday. Each Saturday we prepare a report that tracks all shops submitted that week. Payments will then be posted with an Invoice date of each week’s Saturday, and checks will be cut approximately 30 days from the Saturday Invoice Date.
- Keep in mind that, checks are cut approximately 30 days from the Saturday Invoice Date.
- If you still haven’t received your checks and it’s been more than 30 days, please contact Joan (direct line: (818) 238-1258; email: joand@dynamic-advantage.com).
What are I/C Agreements and W-9?
- The Independent Contractor (I/C) Agreement is the agreement between you and Dynamic Advantage. You must read this document, sign it, and send us a copy of it.
- The W-9 form is for tax purposes. If you generate more than $600.00 a year in income with us your social security is needed for filing your 1099 with the IRS.
When do I receive a 1099?
- If you made $600 and more, a 1099 form will be sent to you. It is vital that all of your information is current and accurate.
- Your social security will be needed and should be accurate in order to fill this tax form.
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